Subject: Tech Support Candidate - Rupali Rani
From: Rupali Rani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Jun 2021 11:37:04 -0400

| | Tech Support Test

Name | Rupali Rani
E-mail | [email-masked]
Phone Number | (91) 8512856221
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NOIDA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Infogain India Pvt. Ltd | Contract Consultant | 24-August-2018 | 3.3LPA
Previous Employer 2 | Vayam Info Solutions Pvt. Ltd | Helpdesk Coordinator | 01-Jan-2017 | 1.5LPA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first check internet connectivity if this is fine, then i will ping for www.ndtv.com and tracert its route.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | At first we will turn on Bluetooth of mobile. Then we will scan for devices . Also we will check first that speaker must be power on . We will select speaker name in our mobile and connect with it
What according to you makes you a good candidate for customer service or technical support job? | I am soft spoken and can handle customer with patience.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |