Subject: FW: Tech Support Candidate - Amit Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 21 Jun 2021 13:20:37 +0000

Check

From: Amit Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 21 June 2021 at 4:18 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Amit Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Amit Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8219001767
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurgaun
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Convergys pvt ltd       TSA2    7th May 28000
Previous Employer 1     Aig pvt ltd     Analyst 29 april 2018   23000
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will empathize for the inconvenience that customer is facing and I will make sure for the quick action regarding the query.
I will ask to check the website on other browser and ask to clear the cache and cookies from setting.
Then I will ask for the error code or message that he is getting on screen while accessing the website and look into further.
Meanwhile I will share the self help link so that customer can do the basic troubleshooting by their own.
After doing troubleshooting steps I will ask cistomer ro reattempt and check the same.
While doing troubleshooting steps I will ask for 1-2 min.
Ig it gets resolved then it will be good to go or if the issue will not get fix then I will get it escalate to the advance level for the quick resolution.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all you need to open the bluetooth on mobile device.
After that you need to search for the available device and then pair it by clicking onnpair or connect option.
Once it will get paired after that you can access your speaker and play anything from your phone.
What according to you makes you a good candidate for customer service or technical support job? I have good listening and customer  handling skills which helps to give the best customer experience for the services that they are using.
On a scale of 1 - 5 please rate your fluency in spoken English  4