Subject: FW: Tech Support Candidate - Kopal Sadaphal Kopal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 21 Jun 2021 13:12:42 +0000

She is pathetic! Both her accent and her English are bad

From: Kopal Sadaphal Kopal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 21 June 2021 at 11:03 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kopal Sadaphal Kopal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kopal Sadaphal Kopal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (87707) 29254
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Seoni
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        FIS global Solution     Technical support Representative        30 july 40k
Previous Employer 1     NA      NA      NA      Na
Previous Employer 2     Na      Na      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.I'll try with different browser.
2.I'll check my network connectivity.
3.I'll recheck my url again.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.On bluetooth on speaker
2.On bluetooth on mobile phone
3.in my mobile phone and speaker I will get option to connect.
4.clieck connect or yes button
5.Both device connect successfully.
What according to you makes you a good candidate for customer service or technical support job? As per me good candidate for customer service or technical support job is one who understand requirement from the client properly nd provide complete support to resolve there issue till the end.
On a scale of 1 - 5 please rate your fluency in spoken English  5