Subject: Re: Tech Support Candidate - Shivam Dubey
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 21 Jun 2021 05:32:24 -0700 (MST)

Broken English 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 21, 2021, at 4:25 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Shivam Dubey < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 19 June 2021 at 8:41 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shivam Dubey 

	

	
	
			Tech Support Test 
		
	Name 	Shivam Dubey 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9755833748 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Home town 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	PC Solution pvt ltd 	Remote desktop Engineer 	Currently working 	20000 
Previous Employer 1 	Tech Mahindra 	Associate Customer support 	June 2020 	17000 
Previous Employer 2 	Xerox corp 	Information security administrator 	Jan 2014 	15000 
	In your past experience you have (select all that applies) 	Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all we should check the internet connection. 
Second will change the browser and check whether it is working in other browser or not. 
Third we troubleshoot browser like delete the browsing history, cache, cookis. 
Fourth will check proxy if blocking the site or not. 
Fifth will switch the internet connection and check if the particular site is blocked by internet service provider or not. 
Sixth we check the internet speed etc. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	We switch on the bluetooth of both mobile and and speaker then pair the mobile device with bluetooth speaker and connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	As a technical support i have the ability to grasp the exact issue and troubleshoot accordingly. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4