Subject: FW: Tech Support Candidate - Vikram Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 21 Jun 2021 11:58:05 +0000

Check if this guy has any QA experience in a tech process.

From: Vikram Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 17 June 2021 at 8:38 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vikram Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vikram Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 9958092293
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Dashrath Puri New Delhi 110045
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        iN Technologies Quality Supervisor      10/06/2021      43123
Previous Employer 1     Hyper Quality   Quality Analyst 1/03/2015       25000
Previous Employer 2     Arvato  Tech Support Engineer   17/05/2013      28000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Please make sure that internet is working.
Try checking different website to localize the issue.
Access same website using different browser.
Check if internet is working on all the devices.
Restart modem/router
Try connecting.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Please turn ON the Bluetooth speaker and then turn ON bluetooth om mobile by touching and holding Bluetooth  symbol swapping down from the top of the screen.
Tap Pair new device.
Tap the name of the Bluetooth device you want to pair with your device.
What according to you makes you a good candidate for customer service or technical support job? Understanding customer's concern and providing quick resolution.
Technical support is not only resolving customer's issue it is to incorporate your customer service skills to get CSAT.
On a scale of 1 - 5 please rate your fluency in spoken English  4