Subject: FW: Tech Support Candidate - Aditya Goel
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 21 Jun 2021 11:29:44 +0000

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From: Aditya Goel <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 19 June 2021 at 3:41 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Aditya Goel

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aditya Goel
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7838961630
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Bhangel noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Active directory,ms office Outlook
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL     Associate               18500
Previous Employer 1     Na
Previous Employer 2     Na
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will open the new tab and check whether the link is working or not
Secondly if this will not work then I will change my browser, example- if I am using Chrome I will switch to edge or IE and then try
Thirdly I will clear all the cache and cookies of the browser
Fourtly I will check the proxy settings of the browser
Lastly I will reboot my machine and then try the website is working or not
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly I will open the bluetooth in my phone and will check the name and password
Secondly I will open the speaker and will connect via my phone name/bluetooth name
Thirdly I will accept the request on my phone and pair my Mobile phone to the speaker
What according to you makes you a good candidate for customer service or technical support job? I am currently working from home for hcl from the beginning only, I haven't done buddy up with the experienced colleague to learn the things, I directly went into the production and I am doing quite good.
Secondly I am very punctual and dedicated towards my work , I can say this because I am always logged in before time and dedicated I can say that because I haven't taken any week day leave from my office.
Thirdly I am a quick learner and I adapt the things very quickly.
On a scale of 1 - 5 please rate your fluency in spoken English  4