Subject: Re: Tech Support Candidate - Nilam Kalgapure
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 21 Jun 2021 04:24:51 -0700 (MST)

She looks average. Having only 2.5 year of experience in tech support that too is in only one company. 
And she have to serve 75 days notice which in non negotiable 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 21, 2021, at 3:44 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Nilam Kalgapure < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 21 June 2021 at 10:48 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Nilam Kalgapure 

	

	
	
			Tech Support Test 
		
	Name 	Nilam Kalgapure 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9890315197 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Living pune as of now but relocate once got selected 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	FIS 	Senior associate Technical Support Engineer 	Working 	35 
Previous Employer 1 	Innova Pvt Ltd 	Service desk engineer 	8/01/2021 	22 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Click on the menu button .Click on the menu to open the menu panel. 
Click History and select Clear Recent History…. 
In the Time Range to clear: drop-down, select Everything. 
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected. 
Click OK Button to open the menu panel. 
Click History and select Clear Recent History…. 
In the Time Range to clear: drop-down, select Everything. 
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected. 
Click OK. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Swipe down from the top of the screen. 
Touch and hold Bluetooth . 
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh. 
Tap the name of the Bluetooth device you want to pair with your device. 
Follow any on-screen instructions 
	What according to you makes you a good candidate for customer service or technical support job? 	I can handle any kind of customer .And 2 3 times I got customer appreciation in my organization. I am good at listening customer's issues and guide them for the proper resolution. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4