Subject: FW: Tech Support Candidate - Sanjay Gaur
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 21 Jun 2021 11:13:12 +0000

Keep aside for English

From: Sanjay Gaur <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 19 June 2021 at 4:39 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sanjay Gaur

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sanjay Gaur
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8750026912
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Dwarka mor, new delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Ienergizer      Senior customer support executive       July 2020
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I as a computer user first check that what error it is showing. If the error is 404 then i will check website address whether it is http, https like that. I will also check my internet connection whether it is working properly or not. If there is some issue with internet then i will do internet troubleshooting for the same. If it still not working then i will contact to website developer for that issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First enable bluetooth of mobile phone and bluetooth speaker then in mobile phone search for the device and then connect to the device and pairing is completed.
What according to you makes you a good candidate for customer service or technical support job? I think that i as a good candidate have the relevant skills required for technical support profile which will help me to grow in this field.
On a scale of 1 - 5 please rate your fluency in spoken English  4