Subject: FW: Tech Support Candidate - Sailesh Negi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 21 Jun 2021 10:59:05 +0000

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From: Sailesh Negi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 19 June 2021 at 5:50 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sailesh Negi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sailesh Negi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9971318169
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        eCIFM Solutions Pvt. Ltd.       Technical Support Engineer      Presently Working       35200
Previous Employer 1     One97 Communications Limited    Sr. Associate IT        31 March 2021   28400
Previous Employer 2     Essel Shyam Communications Limited      Hardware Assistant      May 2014        17000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1- I'll read the error and do further troubleshooting accordingly.

2- I'll check if other sites are working fine on the same browser.

3- I'll check if the site is added to a blocked list.

4- I'll clear the cache of the web browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- Turn on the Bluetooth speaker.
2- Turn on the Bluetooth and make sure it's in discoverable mode.
3- Turn on Bluetooth on your mobile.
4- Pair new device.
5- When you see your speaker name, select it to connect.
What according to you makes you a good candidate for customer service or technical support job? 1- 7+ experienced in technical support role.
2- Good experience in windows and mac systems.
3- Quick Learner.
On a scale of 1 - 5 please rate your fluency in spoken English  3