Subject: FW: Tech Support Candidate - Shivam Dubey
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 21 Jun 2021 10:55:14 +0000

Check

From: Shivam Dubey <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 19 June 2021 at 8:41 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shivam Dubey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shivam Dubey
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9755833748
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Home town
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        PC Solution pvt ltd     Remote desktop Engineer Currently working       20000
Previous Employer 1     Tech Mahindra   Associate Customer support      June 2020       17000
Previous Employer 2     Xerox corp      Information security administrator      Jan 2014        15000
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all we should check the internet connection.
Second will change the browser and check whether it is working in other browser or not.
Third we troubleshoot browser like delete the browsing history, cache, cookis.
Fourth will check proxy if blocking the site or not.
Fifth will switch the internet connection and check if the particular site is blocked by internet service provider or not.
Sixth we check the internet speed etc.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      We switch on the bluetooth of both mobile and and speaker then pair the mobile device with bluetooth speaker and connect.
What according to you makes you a good candidate for customer service or technical support job? As a technical support i have the ability to grasp the exact issue and troubleshoot accordingly.
On a scale of 1 - 5 please rate your fluency in spoken English  4