Subject: FW: Tech Support Candidate - Sanjay Chauhan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 21 Jun 2021 10:07:53 +0000

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From: Sanjay Chauhan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 21 June 2021 at 3:12 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sanjay Chauhan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sanjay Chauhan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 9717\210200
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        TELUS International     Technical Support representative        27-04-2021      39000
Previous Employer 1     MS Infotech PVT LTD.    Technical Support       23-07-2019      35000
Previous Employer 2     iStore by Reliance digital      Apple Service Engineer  03-2015 18000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. First of all check internet connection and verify that is stable & working fine.
2. Check the web address for typo.
3. Try to open the website on new tab.
4. Check the browser is up to date.
5. Try to open the web page on other browser.
6. Try clearing your cookies.
7. Contact website owner.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Put your Bluetooth speaker on pairing mode by pressing and holding the power button or pairing button.
2.Now open setting app on the phone.
3.look for Network or connections
4. After opening the Network or connections Locate Bluetooth under this section.
5.Turn the Bluetooth on.
6. Now select the Speaker name on available list of devices.
7. Tap on the speaker name and connect.
What according to you makes you a good candidate for customer service or technical support job? I have excellent communication skill,
I always drive my call from start to end in an very organized way.
I always sound knowledgeable and problem solver.
I always give warm and energetic opening to customer.
Give them Empathy if required.
Engage them in the conversation while solving their issue.
Give them a proper solution.
Also do the fallow up until customer is satisfy.
On a scale of 1 - 5 please rate your fluency in spoken English  4