Subject: Tech Support Candidate - Rajeev Gaur
From: Rajeev Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Jun 2021 04:06:04 -0400

| | Tech Support Test

Name | Rajeev Gaur
E-mail | [email-masked]
Phone Number | (78381) 41819
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MARKET99 | SR.IT EXECUTIVE | PRESENT WORKING | 24K
Previous Employer 1 | JTI | SR.TECH SUPPORT | NOV 2019 | 20K
Previous Employer 2 | ROYAL COMPUTERS | SR.SERVICE ENG. | MAY 2018 | 18K

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com
If you can open another site, skip down to The problem only happens with certain websites.
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all turn on bluetooth mobile and speaker.
Going to the setting option, you will turn on Bluetooth, then search for whatever the name of the Bluetooth is and will pair both of them.

What according to you makes you a good candidate for customer service or technical support job?

First of all, what is the problem of understanding the problem of the customer?
Fix the problem of the customer so that that problem does not come again.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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