Subject: Warning Letter
From: Shakeeb Arsalan <[email-masked]>
To: Sayed Humera <[email-masked]>
Cc: HR Livesalesman <[email-masked]>, Ashish Dabral <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Mon, 21 Jun 2021 00:52:42 -0700 (MST)

Hi Humera, 

PFB tickets Where you have resolved the cases Without doing the needful. 

2717693 Here you informed the customer you will escalate and instead you have resolved. 
2720058 In this case when the customer replied again you resolved the case without replying back to the customer and got D-sat 

You have to note that if the same was repeated again the company will take strict action against you Immediately. 

Regards 
Shakeeb