Subject: Tech Support Candidate - Piyush Sharma
From: Piyush Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Jun 2021 03:42:57 -0400

| | Tech Support Test

Name | Piyush Sharma
E-mail | [email-masked]
Phone Number | (91) 9265289564
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ambala
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

VoIP
Oracle SBC, Ribbon SBC( Session Border Controller)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Betsol India PvT Ltd | Senior system engineer | NA | 108000
Previous Employer 1 | Ericsson India | Level Engineer | 11 july 2020 | 73000
Previous Employer 2 | Orange business services | NSS Engineer | 20 Sep 2019 | 53000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a new tab and check to see if you can load another website like google.com.
2. Try to clear the browser cache, hostory and cookies.
3.Reset the browser settings and try to open the website.
4. If you are still not able to access the site pr any other site then proceed with the troubleshooting of internet settings.
5. Try to restart the internet device.
6. If still not work then reset the Internet(Wi-Fi) Modem.
7. Now try to reach the web site it will works.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | I am holding handsome experience in technical support and customer service, i know how to meet the customer requirements and how to intract with customers. Also, able to work in under pressure situations.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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