Subject: Fwd: Tech Support Candidate - Kopal Sadaphal Kopal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 21 Jun 2021 00:09:41 -0700 (MST)

Her spoken is good and having good 3 years of experience in International tech support in FIS. 
Her notice period is till july end, she is serving now. Her current salary is 40000/- 
Expecting 7 lpa 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 21, 2021, at 11:03 AM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Kopal Sadaphal Kopal 
E-mail 	[email-masked] 
Phone Number 	(87707) 29254 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Seoni 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	FIS global Solution 	Technical support Representative 	30 july 	40k 
Previous Employer 1 	NA 	NA 	NA 	Na 
Previous Employer 2 	Na 	Na 	NA 	NA 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.I'll try with different browser. 
2.I'll check my network connectivity. 
3.I'll recheck my url again. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.On bluetooth on speaker 
2.On bluetooth on mobile phone 
3.in my mobile phone and speaker I will get option to connect. 
4.clieck connect or yes button 
5.Both device connect successfully. 
What according to you makes you a good candidate for customer service or technical support job? 	As per me good candidate for customer service or technical support job is one who understand requirement from the client properly nd provide complete support to resolve there issue till the end. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5