Subject: Tech Support Candidate - Kopal Sadaphal Kopal
From: Kopal Sadaphal Kopal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Jun 2021 01:33:03 -0400

Tech Support
Test

Name

Kopal
Sadaphal Kopal

E-mail

[email-masked]

Phone Number

(87707) 29254

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Seoni

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

FIS global Solution

Technical support
Representative

30 july

40k

Previous Employer 1

NA

NA

NA

Na

Previous
Employer 2

Na

Na

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.I'll try with different browser.

2.I'll check my network connectivity.

3.I'll recheck my url again.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.On
bluetooth on speaker

2.On bluetooth on mobile phone

3.in my mobile phone and speaker I will get option to connect.

4.clieck connect or yes button

5.Both device connect successfully.

What according to
you makes you a good candidate for customer service or technical support
job?

As per me good candidate for customer service or technical
support job is one who understand requirement from the client properly nd
provide complete support to resolve there issue till the end.

On a
scale of 1 - 5 please rate your fluency in spoken English

5