Subject: Re: Tech Support Candidate - Yamuna Yamuna
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sun, 20 Jun 2021 22:10:10 -0700 (MST)

Her spoken is good She is having 5 years of experience in Wipro in HP Process. She was there for technical support for HP Laptops and desktops for North America. There she worked as SME also for 1 year, where she was handling a team of 13-15 people for the same process. 
She is an immediate joiner. 
She stay in Kolkata but needs a week time to relocate 
Her last salary was 25000/- 
Expecting 20-30% hike 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 16, 2021, at 5:18 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Yamuna Yamuna < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 16 June 2021 at 10:13 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Yamuna Yamuna 

	

	
	
			Tech Support Test 
		
	Name 	Yamuna Yamuna 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8825144985 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Kolkata 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Wipro 	Senior Associate 	24-04-2021 	27000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. First we need to check whether the internet is working properly or not. 

2. If yes then, clear the cache and cookies of the browser by going into settings. 

3. Restart the device and check again. 

4. If the problem still persists, then go to website www.isup.me and check whether the website is live or not. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Go to settings 
2. Tap the Bluetooth option 
3. Turn on Bluetooth 
4. A list of available devices will appear. 
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it. 
6. On your mobile select your speaker (it might be a random product number or name but should have the speaker’s brand name listed) and that’s it, you’re connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. Good Communication skills. 
2. Positive approach 
3. Providing empathy and assurance. 
4. Quick learner 
5. Active Listening 
6. Teamwork 
7. Adaptability 
8. Decision Making 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4