Subject: Tech Support Candidate - Ramandeep singh
From: Ramandeep singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Jun 2021 15:44:45 -0400

| | Tech Support Test

Name | Ramandeep singh
E-mail | [email-masked]
Phone Number | (91) 9773524165
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Retrotech business solutions | Digital Marketing Executive | | 27,500
Previous Employer 1 | Alivenet Business solution | Technical support Executive | September 2017 | 24000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first I will Check my Internet connection
there is two possibility , 1st if it is not connected then i will try to connect check my wifi connection
and other possibility if my internet is connected but still the showing the error on website i try to open other website .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn ON Bluetooth  on my phone and speaker
search the device on Bluetooth setting on the phone and select the name of the Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | I am a Good Listener. and i like to interact people
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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