Subject: Tech Support Candidate - Rahul Sharma
From: Rahul Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Jun 2021 14:43:54 -0400

| | Tech Support Test

Name | Rahul Sharma
E-mail | [email-masked]
Phone Number | (91) 9982288078
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gujarat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shubhalakshmi polyster limited | Officer | | 17500
Previous Employer 1 | Tech Mahindra | Executive | 10-12-2020 | 12000
Previous Employer 2 | Teleperformance | Executive | 10-01-2020 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First off all I will check my internet connection .If that is ok then I will clear the cache from the browser , if again same problem came the I will uninstall the the browser they again install the latest version of by checking all the plugin and add-on.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will start the bluetooth device and set it to pairing mode then switching on bluetooth from my phone and pair with the device after pairing the device is connected to phone.
What according to you makes you a good candidate for customer service or technical support job? | Right question, As according to me I have a experience with to communicate with the customer on call or email etc. And technical as I am from a technical background I have great knowledge of technical stuff. And also working for a company where my job role is to help the users related to IT work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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