Subject: Tech Support Candidate - Shubham ghosh Shubham
From: Shubham ghosh Shubham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Jun 2021 00:29:10 -0400

| | Tech Support Test

Name | Shubham ghosh Shubham
E-mail | [email-masked]
Phone Number | (91) 8617481346
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec 25 jal vayu vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will restart the computer.
I will check all the connections.
I will check if the internet is proper.
I will check internet settings.
I will turn off  in internet settings.
I will disable the cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please connect your bluetooth speaker to a charging socket.
Switch on the bluetooth speaker.
Switch on the mobile.
Go to settings and click on bluetooth.
Turn on bluetooth.
Search for the bluetooth connection you wish to connect to.
Click on the desired connection.
Wait for the connection to establish.
Play a music to test the connection.

What according to you makes you a good candidate for customer service or technical support job?

Personalised help and support.

Handling wide variety of situations.

Willingness to learn.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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