Subject: Tech Support Candidate - Shivam Tyagi Shivam
From: Shivam Tyagi Shivam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Jun 2021 12:05:28 -0400

| | Tech Support Test

Name | Shivam Tyagi Shivam
E-mail | [email-masked]
Phone Number | (201206) 8006369607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | It Analyst | Two months from resignations |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check Network Connection
2. Try to login again
3. Check cable if they are connected or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable Bluetooth option on mobile.
2.Search speaker which need to be connect.
3.Then connect speaker with mobile.

What according to you makes you a good candidate for customer service or technical support job?

I can provide the satisfactory resolution to customer to make him satisfy.
By using my knowledge I can make sure that none of the customer will complain.
Iam doing the same job from past 2 years and good enough in it.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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