Subject: Tech Support Candidate - Abhishek Anand Jaiswal
From: Abhishek Anand Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Jun 2021 10:23:45 -0400

| | Tech Support Test

Name | Abhishek Anand Jaiswal
E-mail | [email-masked]
Phone Number | (+91) 7982586210
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Badarpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GBM Industries | Backoffice Support and Sales executive | | 18150
Previous Employer 1 | BS Technologies | Sales Coordinator | 30-12-2018 | 12750
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check my internet connection. If my connection is good then i will open a new tab and try to open another website. If another website is opening then i will clear cache and cookies and try to load ndtv website again. If clearing cache and cookies didn't help then i will try to open tye ndtv website on different browser. If still website is not working then probably there is problem with specifically ndtv website. Next I will wait for it to get fixed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If speaker is not listed, press the button on your speaker that makes it discoverable.
On your mobile select your speaker and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | I have handled clients queries very efficiently and i am very cool by nature so i listen first customer's problem then try to provide solution. Every customer comes with unique problem so on daily basis i try to improvise myself by learning all problem that may occure in product.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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