Subject: Tech Support Candidate - Sailesh Negi
From: Sailesh Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Jun 2021 08:20:26 -0400

| | Tech Support Test

Name | Sailesh Negi
E-mail | [email-masked]
Phone Number | (91) 9971318169
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | eCIFM Solutions Pvt. Ltd. | Technical Support Engineer | Presently Working | 35200
Previous Employer 1 | One97 Communications Limited | Sr. Associate IT | 31 March 2021 | 28400
Previous Employer 2 | Essel Shyam Communications Limited | Hardware Assistant | May 2014 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I'll read the error and do further troubleshooting accordingly.

2- I'll check if other sites are working fine on the same browser.

3- I'll check if the site is added to a blocked list.

4- I'll clear the cache of the web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the Bluetooth speaker.
2- Turn on the Bluetooth and make sure it's in discoverable mode.
3- Turn on Bluetooth on your mobile.
4- Pair new device.
5- When you see your speaker name, select it to connect.

What according to you makes you a good candidate for customer service or technical support job?

1- 7+ experienced in technical support role.
2- Good experience in windows and mac systems.
3- Quick Learner.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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