Subject: Tech Support Candidate - Sanjay Gaur
From: Sanjay Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Jun 2021 07:09:55 -0400

| | Tech Support Test

Name | Sanjay Gaur
E-mail | [email-masked]
Phone Number | (+91) 8750026912
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka mor, new delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer | Senior customer support executive | July 2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I as a computer user first check that what error it is showing. If the error is 404 then i will check website address whether it is http, https like that. I will also check my internet connection whether it is working properly or not. If there is some issue with internet then i will do internet troubleshooting for the same. If it still not working then i will contact to website developer for that issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First enable bluetooth of mobile phone and bluetooth speaker then in mobile phone search for the device and then connect to the device and pairing is completed.
What according to you makes you a good candidate for customer service or technical support job? | I think that i as a good candidate have the relevant skills required for technical support profile which will help me to grow in this field.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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