Subject: Tech Support Candidate - SIDDHANTH KANOJIA
From: SIDDHANTH KANOJIA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Jun 2021 06:52:52 -0400

| | Tech Support Test

Name | SIDDHANTH KANOJIA
E-mail | [email-masked]
Phone Number | (91) 8700432695
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Janak puri
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix daksh | Senior admistrator L2 | 15july2021 | 30000
Previous Employer 1 | Indigo aviation ltd | Airport operation and customer seevice | 23july 2020 | 22000
Previous Employer 2 | Harpreet Ford | Customer service advisor | 3 july 2018 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1- we will check the internet connectivity of the system whether it is connected properly or not.
Step2- we will remove the browser cache and history.
Step3- if the error still the same ,then we will check the browser version whether it is updated or not
Step4- Further we will check the proxy of the site in browser
Step5- Check the ping command for the website in cmd

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:- power on the bluetooth speaker
Step 2:- Turn on bluetooth of device
Step3 :- device start searching connectivity from bluetooth
Step3:- pair option available click it on that pair if device asking about paired pin then need to enter

What according to you makes you a good candidate for customer service or technical support job?

Technical knowledeg
Assurance to Customer ; so that they can trust us
No false expectation
Politeness
Confidence
Flexibility
Team work
Documentaion

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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