Subject: Tech Support Candidate - Aveek Barua
From: Aveek Barua <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Jun 2021 06:51:04 -0400

| | Tech Support Test

Name | Aveek Barua
E-mail | [email-masked]
Phone Number | (91) 8587951991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelance Consultants | Freelancer | Till Date | 80000
Previous Employer 1 | Tata Consultancy Services | Solution Engineer | Jan, 2016 | 30000
Previous Employer 2 | CMC (A Tata Enterprise) | IT Trainer | Apr, 2014 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Verify what kind of ERROR is displayed.
2. Classify which kind of error is it.
3. If the error is "Cannot reach the site due to connectivity". Either the server is Down or the User System is not connected to the internet.
4. If the error is "Doesn't support the Browser Version". Either the version of Browser used by User is outdated or not supported by the System.
5. In the case of connectivity, we can check the router or the internet cable connected to the user computer whether faulty or not.
6. And if the network is fine on user end, then checking the proper destination address on the address bar with secure protocol.
7. If the case of support issue, check whether the browser we are using is supported, if not valid, try using other set of browsers. Last but not least if the firewall of the user system has blocked the site. Try removing it from firewall block list.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch 'ON' the bluetooth Device(Speaker) and let it signal in 'PAIRING' Mode.
2. The 'PAIRING' Mode can signalled either by voice interface or LED indicators on the device(Speaker).
3. Open the Settings Interface on the device(Mobile; Android or IOS).
4. Search for the Connection or Bluetooth Script on the Settings Interface.
4. Find and open the Bluetooth Script on the device (Mobile; Android or IOS ) and switch it 'ON' mode.
5. Check the device list on the Device (Mobile) Bluetooth interface after we switch on the Bluetooth.
6. Click on the device (Speaker) by accepting to pair.
7. Wireless (Bluetooth) Connection is established between the Mobile and Bluetooth Speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have been practising the Customer Service in varied fields back in Dublin(Ireland). Especially the Onsite Technical Support for couple of Fortune 500. My exposure to the international feeds and knowledge of how the clients/customers need is subjected to satisfaction, has greatly benefitted me and couple of my employers to a great extent. Overall my outlook is a loyalty to the company and is to heighten the reputation of the company internationally.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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