Subject: Tech Support Candidate - Shuruti Agarwal
From: Shuruti Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Jun 2021 06:17:34 -0400

| | Tech Support Test

Name | Shuruti Agarwal
E-mail | [email-masked]
Phone Number | (91) 9456676470
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | BULANDSHAHR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
VoIP
Incident management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Siddhiyoga | Outreach | | 35000
Previous Employer 1 | Global foundries | Service desk team leader | 30/04/2014 | 125000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check if this website is not restricted in my internet settings if it is then I will remove the settings and will clear the browsing history & cache then I will close the internet and again I will open the internet And will type the above website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth speaker & then turn on the blue tooth option on the Mobile. Check the Name of the speaker & pair it.
What according to you makes you a good candidate for customer service or technical support job? | I am polite with the customer, clarity in language, hard working, good knowledge of technical things & multitasking.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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