Subject: Fwd: Trainer Candidate - amrit singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 18 Jun 2021 00:31:29 -0700 (MST)

Hi Ma'am, 

He started his career with HCL, He joined as a TSA, Later got promoted as a Quality Coach, Then Team Leader operations, and then left as a Senior team lead operation. Total he worked for 8 years with HCL. 
In HCL his KRA's were Project management, Quality Assurance, Calibrations, Performance management, Training, was involved in Finance, Operations, Procurement's projects also. SLA Adherence, Training, Documentations. 

After HCL he joined Concentrix as an Assistant Manager Operations. Here again he is into technical. Here he is responsible for a team of 25 L2 Engineers, Handling Calibrations, Team Performance, Distribution of work load, Training, Call audits, Sharing weekly report with the client. 

Currently he is working with Concentrix. 
He want to leave because he is looking for options in Noida. 

His last salary is 6.5 Lpa 
Expecting 30% hike 
Have to serve 1 month notice. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 17, 2021, at 5:35 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	amrit singh 
E-mail 	[email-masked] 
Phone Number 	(91) 8081558081 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Gurgaon 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	Assistant Manager 	Currently working 	
Previous Employer 1 	HCL 	Sr. Team Leader 		
Previous Employer 2 				
If Selected, how much time do you need to join? 	30 days 
Please briefly describe your work experience specifically in training? 	8 + years of experience in can center agents worked across hiring, training and grooming. 
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	Yes 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is doing what is required. 
Great customer service is earning trust of customer while adhering to process 
What according to you makes you a good candidate for this position? 	I have a extensive experience of field. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5