Subject: English Language Test - jaya karakoti
From: jaya karakoti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Jun 2021 11:39:25 -0400

| | Foreign Language Screening Test

Name | jaya karakoti    /  (958) 9582927726    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,

Thanks for shopping us

I’m so sorry for the delay in getting back to you. I understand your frustration. Your email needed and deserved a timely response.
As I have requested to you please provide your proper address along with area pin code because courier company has tried to deliver your Parsaul at your given address but unfortunately your address was wrong.
So could you please provide with ur your address so that we will deliver your Parsaul as soon as possible at your updated address.

Thanks for your support

Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
I am sorry to learn that you were on hold with our customer service department for 30 minutes. I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened.
I will relay this message to the appropriate department and customer service representative. We are prioritizing the issue you're facing with our software, and our team is already working actively to resolve the issue. I'll notify you right away when it's fixed.
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments.

Warm Regards,

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