Subject: Trainer Candidate - amrit singh
From: amrit singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Jun 2021 08:05:07 -0400

| | Tech Support Test

Name | amrit singh
E-mail | [email-masked]
Phone Number | (91) 8081558081
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Assistant Manager | Currently working |
Previous Employer 1 | HCL | Sr. Team Leader | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | 8 + years of experience in can center agents worked across hiring, training and grooming.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is doing what is required.
Great customer service is earning trust of customer while adhering to process

What according to you makes you a good candidate for this position? | I have a extensive experience of field.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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