Subject: FW: English Language Test - Nitin Malik
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 17 Jun 2021 10:44:57 +0000

Check for English

From: Nitin Malik <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 17 June 2021 at 10:00 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Nitin Malik

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Nitin Malik    /  (91) 8397970909    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi Sir/Madam

Greetings from babyshop.com

This is in reference for your order number 95XXXXXXXX. Our delivery agent attempted the delivery of the product ordered at the address which was provided during order placement.

we regret to inform you that the address was wrong and request you to provide another address nearby to your house, where delivery agent will deliver your order successfully.

In case of any further assistance or clarification on this issue, please revert to this email.

Thanks & Regards
Nitin Malik
Customer Care Representative
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.
Hello Sir/Madam

Firstly, I want to thank you for your order from us.

I personally want to express my gratitude to you and giving me and my team a privilege of serving you.

If, for any reason, you are not completely satisfied, please reply to this email with the pictures of the TV Cabinet where you have found the scratches so that I along with my team can address your concerns and will revert you back on this ASAP.

In case of any further assistance or clarification on this issue, I would love to hear from you and we are committed to your complete satisfaction.

Thank you for believing in us and we promise to live up to your expectation.

Thanks & Regards
Nitin Malik
Customer Care Representative