Subject: FW: English Language Test - KHUSHBOO CHAUDHARY
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 17 Jun 2021 10:29:14 +0000

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From: KHUSHBOO CHAUDHARY <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 17 June 2021 at 3:38 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - KHUSHBOO CHAUDHARY

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    KHUSHBOO CHAUDHARY    /  (+91) 8770454017    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear sir,

Thanks for writing to us.

Please be informed that we already shipped your order the same day to our courier company dated (3rd June 2021), you placed the order with the consignment number XXXXXXX.
Our courier company tried to deliver on the address mentioned by you and found that the address mentioned is not correct.
Hence we would like you to confirm the address once again, our record depicts the address as below:
123, XXXX
VVVV, ZZZ- 121X223

If the above address mentioned by you is not correct, then please provide us the correct address, we can re-initiate the process for shipment to the correct address.

Feel free to write back to us for more clarifications/queries.

Best regards,
Khushboo Chaudhary
Customer Service executive
LMG

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear sir,

Thanks for writing to us. We regret the inconvenience caused to you.

We will cooperate in this situation to the best capabilities of ours.
Normally our team inspect the complete item before installations, however kindly send us the pictures of cabinets with scratches, meanwhile we will also contact to our installation team if they already have some pictures (and feedback) of cabinet before installation.

Upon your response we will initiate the further process.

Feel free to write back to us for more clarifications/queries.

Best regards,
Khushboo Chaudhary
Customer Service executive
LMG