Subject: English Language Test - Avinash Kumar
From: Avinash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Jun 2021 05:43:08 -0400

| | Foreign Language Screening Test

Name | Avinash Kumar    /  (91) 8789662713    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
I,m Avinash from ABC,this is the mail regarding your Hand Bag delivery Status. As our delivery Partner try to reach you on given address but Such address was not there,So i Request you to confirm your address once again  along with the landmark also,so that we can deliver your hand bag as soon as possible.

Warmest Regards,
Avinash
ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
I,m Avinash from Homebox Team,as your complain was that there were to many scratches made by installation team on Tv Cabinet,so i request you to please send me photograph of TV cabinet, after that we will verify and action will be taken regarding your complain and please be patience, and we will try to reach you as soon as possible

Warmest Regards,
Avinash
Homebox Team

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