Subject: English Language Test - Chandan Kumar
From: Chandan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Jun 2021 02:44:26 -0400

| | Foreign Language Screening Test

Name | Chandan Kumar    /  (+91) 9650109203    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

I inform to you that your address is wrong as per the courier.
You have ordered a hand bag from our babyshop online store. We shipped the order and handed over to courier company. But, the courier tried to deliver the order. So, he seen that you address is wrong.
Kindly please confirm your correct address. So, we deliver your order as soon as possible.

Warm regards,
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for contacting us enclosed matter below. First we would like to express our deepest regret for inconvenience caused by this rare mistake. We are sorry were not satisfied by our product or services and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee the such incidents will not occur in the future.
We try to replace your order with a new unit or refund you as soon as possible.
We value your business and we would like to retain as a customer, please accept our apologie.
Thank you for your understanding in this unfortunate matter.

Warm regards
Homebox Team

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