Subject: English Language Test - Rahul Bhatia
From: Rahul Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Jun 2021 15:01:05 -0400

| | Foreign Language Screening Test

Name | Rahul Bhatia    /  (98997) 85078    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Company Name :Baby Shop.com
Date: 16 june 2021
Dear Customer
Sub: Apology for a bad quality delivery of product.
Dear Customer
Hope you and your family are doing pretty much well and safe.
Thank you for your email. First of all, please accept my sincerest apologies We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration and unbalanced you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider for the last five years, and we'd like the opportunity to resolve your concerns and earn your continued trust.
To help us route your complaint to the appropriate department who can address your concerns, we'd be grateful if you can provide us with additional details regarding your bad experience on this email. Kindly Click picture or record a short video  stating where the product is damaged and having scratches.
We are truly sorry for the inconvenience and hope to offer you better services in the future.
I have also contacted the manufacturer and described the problem. He is shipping us replacements, which we will deliver to you immediately upon receipt. Unfortunately, this will take a week. I apologize sincerely, both for the bad service and for the delay, Since it is our aim to achieve customer satisfaction with each and every order we ship.
For any questions or further assistance, please reply to this mail or contact on toll free number given on website
Best regards
Rahul Bhatia
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Company Name :Baby Shop.com
Date: 16 june 2021
Dear Customer
Sub: Apology for a bad quality delivery of product.
Dear Customer
Hope you and your family are doing pretty much well and safe.
Thank you for your email. First of all, please accept my sincerest apologies We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration and unbalanced you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider for the last five years, and we'd like the opportunity to resolve your concerns and earn your continued trust.
To help us route your complaint to the appropriate department who can address your concerns, we'd be grateful if you can provide us with additional details regarding your bad experience on this email. Kindly Click picture or record a short video  stating where the product is damaged and having scratches.
We are truly sorry for the inconvenience and hope to offer you better services in the future.
I have contacted the manufacturer and described the problem. He is shipping us replacements, which we will deliver to you immediately upon receipt. Unfortunately, this will take a week. I apologize sincerely, both for the faulty products and for the delay, since it is our aim to achieve customer satisfaction with each and every order we ship.
For any questions or further assistance, please reply to this mail or contact on toll free number given on website
Best regards
Rahul Bhatia
Customer Service Representative

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