Subject: English Language Test - Charu Asthana
From: Charu Asthana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Jun 2021 14:25:11 -0400

| | Foreign Language Screening Test

Name | Charu Asthana    /  (91) 9818851442    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Ms. Suzi ,

Good morning! Hope you are keeping safe during this pandemic.

At the onset, I would like to thank you for placing an order through us. I have gone through your profile and understood that you are one of our valuable and old customers. We highly appreciate your patronage.

You had placed an order of a handbag 14 days back and it was shipped by us on time. Further, the courier company tried to deliver your order but your address seems to be incorrect.

I am sure you must have provided the correct address hence, I would like to reconfirm your address as mentioned below:-

23 c , st.12 - Blackwood Apartments
Greenfield Colony, Faridabad.
Haryana-121003

Kindly confirm if this address is correct else please provide your new/correct address.

I would like to apologize for the inconvenience caused to you.

For speedy delivery, it would be kind of you to call us on the below mentioned numbers or revert back to this email at the earliest.

I hope you understand the situation,

Thanks and Regards,

Charu Asthana - Customer Service Associate

#9818851442

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

Good morning! Hope you are keeping safe during this pandemic.

First of all, I would like to apologize for the inconvenience caused to you. I understand you noticed the scratches on the cabinet after the installation team had left.

I would like to inform you that your item comes with 14 days return and replace policy hence, you need not worry at all. Kindly place a replacement request on our website so that we can process the same at the earliest. Kindly note, once you place the request it will take 5-7 days for delivery.

The old item will be picked by our team and new one will be installed for sure. We request you to keep the hard copy of the bill handy.

Please let us know if you have any more concerns. I would again like to apologize for the inconvenience caused.

Thanks and Regards,

Charu Asthana - Customer Service Associate

#9818851442

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