Subject: Tech Support Candidate - Vikas Joshi
From: Vikas Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Jun 2021 14:01:31 -0400

Tech Support
Test

Name

Vikas
Joshi

E-mail

[email-masked]

Phone Number

(+91) 8909808658

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Haldwani

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

na

na

Previous Employer 1

vaishnavi motors

service
advisor

nov 2017

12000

Previous Employer 2

na

na

na

na

In your past experience you have
(select all that applies)

Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check whether WiFi is off or not,
then I will check for signal strength, then I will reboot computer once, I will
try to ping some other website if that also does not work, I will run windows
diagnostic tool.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

turn on
speaker, then turn bluetooth in mobile and try to find the name there, sometime
it asks for pairing if device is not connected before to same speaker, pair it
and done.

What according to you makes you a good candidate
for customer service or technical support job?

I have
interest in technology, I like to troubleshoot problems.

On a
scale of 1 - 5 please rate your fluency in spoken English

3