Subject: FW: Tech Support Candidate - Surbhi Agarwal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Jun 2021 11:51:55 +0000

Check this girl for glopal but we need to know for sure if she will shift to noida or not

From: Surbhi Agarwal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 15 June 2021 at 3:01 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Surbhi Agarwal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Surbhi Agarwal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8979860038
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Adobe Inc       Customer Care Executive         -       32-35k
Previous Employer 1     -
Previous Employer 2     -
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Clear the cache and cookies of the browser along with history and then retry on same browser.

2. Check if that browser allows the site access or if it blocks by giving up a pop up.

3. Try using another browser or an incognito window.

4. Check whether there is an active internet connection or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the speaker.

2.Go to settings on your phone, turn on the bluetooth.

3.Once done, search for the particular device and then select the device.

4. Complete the pairing of both the devices and wait until the status shows connected on your phone.

5. One connected start using the speaker.
What according to you makes you a good candidate for customer service or technical support job? Since I am already working as a CS executive past 1.10 years, for an International Process which is serving not only USA but globally. I have dealt with all possible queries for CS from all regions. Also I have a bit of technical knowledge but can improve under a proper guidance, this makes me a potential candidate for this Job role.
On a scale of 1 - 5 please rate your fluency in spoken English  5