Subject: English Language Test - Siddhanth Kanojia
From: Siddhanth Kanojia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Jun 2021 07:19:41 -0400

| | Foreign Language Screening Test

Name | Siddhanth Kanojia    /  (91) 8700432695    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings

We are concerned about your valuable product and really appreciate your paitence for being waited for 14 days.
We tried to reach you at your desired location but the mentioned address was wrong. Kindly checked your given address and order again.

Reagrds

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings

We are really apologized for delivering scrached unit and team respect your demand. We are  escalating this case to our physical inspection team to check the unit physically and get back to you shortly until then you are requested to wait.
We really appreciate your patience

Regards

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