Subject: English Language Test - Zishan Ahmad
From: Zishan Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Jun 2021 07:17:13 -0400

| | Foreign Language Screening Test

Name | Zishan Ahmad    /  (+91) 6200565132    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting us ,first we are highly apologetic for your inconvenience and we want to tell you that we has sent your order as per the address you had posted but due to the reason you had posted wrong address on the shipment details we had shipped your order in the wrong address so would please send us your correct adress so that we could send you your order at your the correct address as soon as possible.

Once again sorry for inconvenience and thank you for contacting us.

Zishan Ahmad,
Customer Support Executive.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Thank you for contacting us. We are very sorry for your inconvenience. I think you have logged the complaint as soon as you had seen the scratches on the cabinet of your Tv.
As per mentioned in our delivery company policy if there are any type of manufacturing defects are there in the product then you could replace it within 30 days so your order will be picked from you within 72 hours and you'll get it's replacement with 72 hours after we pickup your defected product.
Thank your for contacting us and once again apology for the inconvenience.

Zishan Ahmad,
Customer Support Executive.

| |