Subject: English Language Test - Sanjay Sharma
From: Sanjay Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Jun 2021 06:44:42 -0400

Foreign Language
Screening Test

Name

Sanjay
Sharma    /  (091) 9650966866
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer,

Greetings from Babyshop.com.

We write in reference to your below e mail.

Further to your below e mail and having checked the records, we understand that
you had purchased a hand bag 2 weeks ago however it never reached you till
date.

Having checked the records, it was revealed that the order was sent to the
courier company on the very same day you placed the order. The courier company
attempted to deliver the parcel on the address provided by you however they
found that the address was incorrect.

As a result, the delivery could not be made. Kindly provide us the correct
shipping address, in order for us to re-ship the hand bag. Please note that as a
gesture of goodwill, we will waive off the delivery charges.

Looking forward for your response at your earliest convenience.

Kind Regards,

Sanjay

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Thank you for contacting Homebox.com.

We write in reference to your e mail hereunder and regret to note that the TV
cabinet purchased by you has too many scratches on it.

Whilst we apologize for the inconvenience caused to you, kindly repack the TV
cabinet in a sturdy box and our courier boy will come within the next 48-72
hours to collect the same and exchange the cabinet to a new one.

Please note that as a policy, we do not make any refunds, as requested by
yourself.

Should you have any more questions, please do not hesitate to contact us
again.

Best Regards,

Sanjay

Homebox Team