Subject: FW: English Language Test - Divesh Kharbanda
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Jun 2021 08:14:16 +0000

Check

From: Divesh Kharbanda <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 June 2021 at 12:45 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Divesh Kharbanda

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Divesh Kharbanda    /  (+91) 9899441157    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.
Hi,

This is to inform you that your order for handbag was shipped from our end and handed over to the courier company same day. Our courier partner attempted the delivery but address as per the courier was wrong.

I would request you to please provide your complete shipping address with zip code so that we can arrange a reshipment for you at no cost.

With Regards,
Customer Support Executive
babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.
Hi Abdul,

Thank you for your email and for bringing this to our attention. I am sorry that you're disappointed with the purchase of a TV Cabinet.

You can return the defected unit and I will send you the return label as well. I can send you the replacement with a new unit and we can also provide the product refund. Please let me know by replying to this email that what option you would like to opt for.

With Regards,
Customer Support
Homebox Team