Subject: Re: English Language Test - Puneet Malhotra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 15 Jun 2021 22:50:35 -0700 (MST)

wrong no. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 15, 2021, at 6:11 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Puneet Malhotra < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 12 June 2021 at 2:18 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Puneet Malhotra 

	
	
			Foreign Language Screening Test 
		
	Name 	Puneet Malhotra / (+91) 852726933 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi customer, 

Regarding your ticket to know about the status of your order. The order was handed over to the courier agency and they tried delivering it to you but the address given by you was incorrect. You must have got the reference number on your registered no. with which you can call the courier agency and get the address sorted. 

Thanks and regards, 
Puneet Malhotra 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

Regarding your ticket stating that the item delivered to you was not in the best condition, we would request you to share images of the TV cabinet in the reply of this email. For future instances, please check the item at the time of installation and only after complete satisfaction should you hand over the money. 

Thanks and regards, 
Puneet Malhotra