Subject: Re: English Language Test - Sanskar Singh gaur
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 15 Jun 2021 22:41:10 -0700 (MST)

AGAIN No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 15, 2021, at 4:27 PM, HR Livesalesman <[email-masked]> wrote: 

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 15, 2021, at 4:22 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Sanskar Singh gaur < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 13 June 2021 at 9:54 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Sanskar Singh gaur 

	
	
			Foreign Language Screening Test 
		
	Name 	Sanskar Singh gaur / (+91) 7296942567 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Please accept our profound apologies for the late delivery of hand bag to you. 

The product you ordered (order no.) On (date) is been out for delivery from our site, but due to wrong address we got return from our delivery partners. Please provide us with correct address and we'll deliver your order as soon as possible. 
Thank you. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	We are extremely sorry to find out that the TV Cabinet you had purchased has too many scratches, and we fully understand the inconvenience caused to you. The replacement are being sent to you right now and should arrive at the delivery location by(date). Please return the damaged TV Cabinet to the same carrier. 

Thank you for bringing this issue to our attention. Customer satisfaction is always our first priority, and we apologise for any inconvenience caused. We hope to do more business with you in future. Please don't hesitate to contact us with any further concern.