Subject: English Language Test - Krishna Pavani
From: Krishna Pavani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Jun 2021 00:37:43 -0400

| | Foreign Language Screening Test

Name | Krishna Pavani    /  (91) 893.662701    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings from customer service center,
Ma'am /sir
Your order for xthfub_handbag was shipped and out for delivery on 3.10.2021 but the specified delivery address was not found and the courier was unable to reach you.
The amount 235rs will be refunded to your account with in 3-5 working days.
Thank you.
Have a nice day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings from customer service center,
Dear Abdul.
We are sorry for the inconveniences and the damage will be rectified.
We request you to contact 13578 for the return policy.
We will shortly assist you with the refund and return process.
Thank you.
Have a nice day.

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