Subject: English Language Test - Thanreingam Hungyo
From: Thanreingam Hungyo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Jun 2021 19:16:45 -0400

| | Foreign Language Screening Test

Name | Thanreingam Hungyo     /  (91) 8860707418    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Dear Customer, our courier partner could not reach you for a delivery of a hand bag you ordered with us. Kindly update your preferred delivery address /time slot by visiting xyz. Com. Thanks, xyz team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer, thanks for reaching out to us, and we are sorry for knowing that the product you have ordered is defective
We have this matter, and our concern team will reach out to you in a short while for a replacement. Please bear with us during the course. We look forward to providing you with excellent service. Thanks, xyz Team.

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