Subject: English Language Test - Divesh Kharbanda
From: Divesh Kharbanda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Jun 2021 15:15:56 -0400

| | Foreign Language Screening Test

Name | Divesh Kharbanda    /  (+91) 9899441157    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

This is to inform you that your order for handbag was shipped from our end and handed over to the courier company same day. Our courier partner attempted the delivery but address as per the courier was wrong.

I would request you to please provide your complete shipping address with zip code so that we can arrange a reshipment for you at no cost.

With Regards,
Customer Support Executive
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for your email and for bringing this to our attention. I am sorry that you're disappointed with the purchase of a TV Cabinet.

You can return the defected unit and I will send you the return label as well. I can send you the replacement with a new unit and we can also provide the product refund. Please let me know by replying to this email that what option you would like to opt for.

With Regards,
Customer Support
Homebox Team

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