Subject: FW: English Language Test - Towseef Malik
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 15 Jun 2021 13:24:28 +0000

Check

From: Towseef Malik <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 12 June 2021 at 12:50 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Towseef Malik

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Towseef Malik    /  (+91) 9149614775    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Good afternoon.
Sir please accept our most sincere apologies for the difficulties and inconvenience because of the wrong postal address as updated with us.Your order was shipped at same date for delivery so please update your current postal address with proper pincode so that we can deliver it as soon as possible.
Thanks and regards.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear sir.
I sincerely apologize for the defective TV cabinet you received.We are checking to find out if the TV Cabinet somehow missed its final inspection. I'm confident there is a plausible answer, but I apologize if it caused you any difficulty.
I am replacing the original with a new TV cabinet that I have tested to my high standards. Please accept it along with a complimentary carrying bag.
I hope you will consider us again in the future.
Sincerely,