Subject: Re: English Language Test - Smriti Rai
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 15 Jun 2021 06:22:26 -0700 (MST)

No. seems invalid, will try later 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 15, 2021, at 6:00 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Smriti Rai < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 12 June 2021 at 3:17 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Smriti Rai 

	
	
			Foreign Language Screening Test 
		
	Name 	Smriti Rai / (91) 7000276644 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir/Mam, 

This mail is in response to your request for the status of the order you placed on saturday,29 May 2021. 
It was delivered the very same day by the courier company but , due to some confusions in the address was not able to reach you on time. 
we are very sorry for the inconvenience caused to you because of that, we would request you to please confirm your address ones again so that we can send it again for delivery. 
regards, Smriti Rai 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear mam/sir, 
As per the policy of our company the product should be checked before installation and returned if it has any defects , as it is already installed by our team in your house and they did not notice any problems , the exchange policy will not be valid. 
Still for you satisfaction we will send our representative soon to visit you and analyze the issue .