Subject: Re: English Language Test - Vishal Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 15 Jun 2021 06:21:14 -0700 (MST)

Very good in spoken, having good experience in customer service (4 years). He is having all international experience. both in chat and voice. 
Currently he is not working so can join immediately. 
We should hire him either for Glopal or for the new project 
Last salary was 35000/- 
Ready to negotiate. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 15, 2021, at 5:38 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Vishal Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 12 June 2021 at 3:30 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Vishal Sharma 

	
	
			Foreign Language Screening Test 
		
	Name 	Vishal Sharma / (201301) 8285943637 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer, 
Thank you for shopping with us. 

Firstly, I would like to apologise for the inconvenience you faced recently. I want you to know that customer satisfaction is our topmost priority and we are here to resolve your problems. I am extremely sorry to hear that your package has not been delivered. I looked into the matter and found out that there is an error in your mentioned address. To help us deliver your package, you have to provide us the correct residential address. 
If you still don't receive your package by the concerned date you can message or call us at 1-600-88-763. 
Once again I sincerely apologise for the inconvenience. 

Best regards, 
Customer support 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear customer, 

We have received your complaint regarding the faulty cabinet we installed in your house recently. I sincerely apologise for the inconvenience. 
To rectify our mistake, we are going to replace your product within 7 days and will bear all the costs related to shipping, delivery and installation. I hope this can be served as a solution to your problem. 
I assure you that such incidents won't be repeated. 
Thank you very much for shopping with us. 
If you require any further assistance, please do not hesitate to write us at xyzappliances.com. 

Regards, 
Vishal sharma 
Customer support